We hope you are happy with your purchase from stomp, However, you can return any item for an exchange or refund within 28 days of purchase if you are not completely satisfied with it excluding sale items. Sale items can only be returned for an exchange or credit note. Returned items must be returned to us unworn and in the original condition you received them from us and accompanied by the returns slip. We will assume your order is cancelled and we will refund the full amount. If you would rather have replacement goods, stomp can arrange for delivery to you; this constitutes a separate contract between you and stomp.
We advise you to send your shoes back via a recorded post service and get a proof of postage as we cannot be held liable for any goods lost in transit to us. The items are your responsibility until they reach our shop. This will ensure that you will receive a full refund even if your goods are mislaid in the post.
Please don’t forget to complete your returns form and details of the refund or exchange you require. Once your goods are accepted back into stock you will be issued with an exchange or refund. We can only refund the card originally used for payment. Please tell us why you are returning your item(s) to help us to improve our service and goods in the future. We endeavour to process postal return refunds/exchanges as soon as possible, but please allow 10 working days to be credited in your account.
We will only refund the delivery and postal charges on damaged or defective goods
To save paper we now ask all customers who wish to return their items to print out the attached form and fill in all the relevant fields.